A user account is a collection of information about a given user. Each user is assigned to a group and, if the user acts on issues, an inbox. A user account can be password-protected.
Note User accounts are created, edited, and deleted via SilkCentral administration (see the SilkCentral Administration Guide), however Issue Manager-related settings are configured in Issue Manager/Configuration/Groups.
Who needs an account?
Every person who logs on to the system—to report an issue, act on an issue, or merely browse—needs a user account.
Group privileges
Users inherit their group’s security privileges and initial issue states. To give an individual user enhanced privileges or alternate initial issue states, you must edit the user’s account. These are the aspects of user account management that can be handled via Issue Manager.
Note Before setting up user accounts, you must have already set up groups and inboxes.
Handling accounts of users who leave
For information about handling the accounts of Issue Manager users who leave your organization, see “What to do when users leave”.
This chapter contains the following sections: