Account Properties

User accounts have a number of properties, which are specified on the User Account page (Configuration/User Accounts).

Note Before you can view or edit Issue Manager-specific account properties, you must create a user account in SilkCentral’s Administration module (Administration/Users/Accounts). See the SilkCentral Administration Guide for detailed information about creating and managing user accounts.

Required, unique login name for a user, a maximum of 30 characters. Special characters are not allowed.

Note Existing account fields cannot be edited in Issue Manager. Use the SilkCentral Administration module to edit user account settings.

Select a default inbox for this user from the list of previously defined inboxes. Users can have more than one inbox or have no default inbox at all, but only one can be made the default inbox. For the significance of the default inbox assignment, see “Viewing default and other inboxes”.

(required) the group to which this user belongs. When you select a group from the drop-down list box, Issue Manager automatically assigns the group’s default values for initial issue states and group security settings for this account.

The initial issue state is the first state assigned to a bug, enhancement, or documentation issue when it is submitted by this user. The default values are the group defaults, which are the values assigned to this user’s group. To see the defaults for a given group, open Groups (Configuration/Groups).

You might want to change the default initial issue states for a given account, if, for example, a user has a higher level of technical competence. Say that within a group of non-technical managers, one manager is decidedly technical. You might want to have this user’s issues enter Issue Manager further along in the workflow.

Security privileges define which tasks this user can perform. The default security privileges for this user are those of his or her group. If you want to give additional privileges to a user, select the appropriate check boxes in the User Account Security dialog, shown here. Note that the default privileges are read-only.

To assign additional privileges to a user, select the appropriate check boxes. The following table describes each privilege.

This check box	Gives this user permission to
Groups, Inboxes, and User Accounts	Create and edit groups, inboxes, and user accounts (including security privileges).
Products	Edit default inbox routing for products.
Routing Rules	Define how an issue moves from one inbox to another, based on the product, release, platform, and component it was reported against.
GUI Customization	Customize fields and tabs on the Issue Details pages.
Workflow Customization	Define issue states and actions, action permissions, help text, and the appearance and usage of the action dialog.
Email Notification Rules and Systemwide Triggers	Define email notification rules and add email notification triggers that apply to all issues in the database.
Archive Issues	Remove selected issues from the DEFECT and related tables and place them in the ARCHIVE and related tables.
Reassign Issues	Move an issue from one inbox to another.
Issue Verification Preferences	Use the Issue Verification preference to override the normal routing rules. Preferences are described in the Issue Manager User Guide.
Email Notification Issue Triggers	Add email notification triggers to individual issues.
Enter/edit issues	Enter and edit issues.