Get started with Issue Manager by reading selected topics in the documentation:
Learn Issue Manager as an end-user
• Become familiar with the end user’s tasks, which are described in the SilkCentral Issue Manager User Guide.
• You and your database administrator should create a sample database before you create and configure your organization’s production database. Instructions are provided in the SilkCentral Administration Guide and in the SilkCentral Issue Manager User Guide.
Learn Issue Manager as an administrator
• Read this chapter, which describes your responsibilities.
• Set up a SilkCentral repository (database). Before you can work with Issue Manager, you need to set up a repository. Please refer to the SilkCentral Administration Guide for detailed information.
• Explore the sample database as an administrator. Here is a suggested path through Issue Manager’s features.
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Try this |
For more information, see |
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1 |
Launch Issue Manager and log into the sample database as dhart, a Development user with unrestricted permissions. |
“Creating an Issue Manager Database”, “Accessing an Existing Repository”, “Logging in for the First Time” |
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2 |
Enter an issue against an existing product. Save the issue. See how Issue Manager fills in the Issue Details page’s automatic fields and History tab. Take an action on the issue and complete the corresponding action dialog. See how the Issue Details page changes. Take other actions. Enter as many issues as you like until you feel comfortable with the process. |
SilkCentral Issue Manager User Guide |
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3 |
View several user accounts. Note which groups the users are assigned to. Look at the user’s security privileges. Note their default inboxes. |
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Add a group. Assign security privileges. |
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Add an inbox for a new user. Associate the inbox with the new group. |
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Add an account for the new user. Assign the new inbox to the user. Assign any remaining security privileges to this user account. |
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Add a new product, including its routing rules. Add one or two releases for the product. Associate each release with one or two platforms. |
SilkCentral Administration Guide, “Defining Product Settings” |
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8 |
Log out of the system. Log in as the new user. |
SilkCentral Issue Manager User Guide |
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To see how Issue Manager processes an issue through the workflow, enter and save an issue against your new product. Note that in the Assigned To field the issue has been routed to one of the inboxes you specified in your routing rules. Note that the bug is in the Dev-Ready state. Select the History tab and note the entries there. Try reassigning the issue to another developer. See how this action is reflected by the History tab. |
SilkCentral Issue Manager User Guide “Customizing Workflow”, especially “Understanding the Default Workflows” |
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10 |
Take the Fixed action on the issue to advance it to its next state. Watch the State field change to QA-Ready and the Assigned To field change to the inbox specified in your routing rules (QA engineer presumably). |
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Continue with this process: Take the Verify action, which means that a QA engineer has verified that the bug has been fixed. The issue should move to the Closed state. Look at the History tab again. How has it changed? |
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Add two components for the new product. |
SilkCentral Administration Guide |
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Set up routing rules for the components, specifying different inboxes than for the product as a whole. |
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14 |
Enter another bug against a specific product component. Repeat steps 9-11 to see how routing changes. Note that the states the bug passes through remain the same because the workflow is the same for all bugs. |
SilkCentral Issue Manager User Guide |
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15 |
Change a field label on the Issue Details page. Change Product Code to Product. Open the Issue Details page for an existing issue to view the change. |
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16 |
Add a new field to Custom Tab 1. Open the Issue Details page for an existing issue and select the Custom tab to see the new field. |
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17 |
Generate a few of the predefined reports and charts that are available in the Reports unit. |
SilkCentral Issue Manager User Guide |