Groups can be entire departments, cross-departmental project teams, or intra-departmental teams—whatever makes sense for your organization.
Each group can have distinct security privileges and permissions. An Issue Manager group also determines where issues reported by its members enter the workflow. Therefore a user’s group determines what they can do in Issue Manager and affects how issues reported by the user are routed.
Default groups
The sample database provides the following groups:
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• Corporate |
• Quality Assurance |
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• Development |
• R&D Management |
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• Documentation |
• Technical Support |
Who needs a group?
All users who log in to Issue Manager, regardless of the tasks that they perform, must be assigned to a group. A user can only be in one group at a time. You will assign groups to users in “Setting Up User Accounts”.
When to set up groups
Groups must be set up before inboxes and user accounts are set up because each inbox and user must be associated with a group.
Note Groups are created, edited, and deleted via SilkCentral administration (see the SilkCentral Administration Guide), however Issue Manager-related settings are configured in Issue Manager/Configuration/Groups.
This chapter contains the following sections:
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Topic |