Support Resources

The "Support Resources" section refers to information accessible to you without requiring assistance from SupportLine personnel. All of these are items you can access on your own, and download and use as needed.

ACUCOBOL-GT Downloads - This page contains the available versions of the ACUCOBOL-GT Web Runtime and Web Thin Client.

AccuRev ELearning Videos - A suite of role-based, task-specific video for new users, administrators, enterprise architects, or anyone who is responsible for implementing, using and maintaining AccuRev.

AccuRev Hardware Requirements - This page contains minimum hardware guidelines for use when determining the appropriate AccuRev server for your environment.

AccuRev Support Matrix - Supported Operating Systems (OS) and Operating System (OS) versions for AccuRev installations

CORBA Platform Information and Support Dates- This page contains information about supported CORBA platforms and associated support schedules

Enterprise and COBOL initial incident reporting - Guidelines for customers - This one page document identifies the type of information to include when raising a new incident. Following it will improve the support team’s ability to quickly assess and progress your incident.

Enterprise and COBOL Troubleshooting Enablement Pack and Support Videos - This page contains links to the troubleshooting document plus other supporting self-help documentation and utilities, including various videos explaining different topics or showing how to solve problems.

Enterprise Server On-demand Training - This training is primarily aimed at people responsible for maintaining Enterprise Server, including the identification and reporting of problems, and the tracing and diagnostics aspects

Enterprise Server - a Security Guide Provides information on all the security-related aspects of Enterprise Server, how these are configured and the recommended tasks to secure an ES installation.

Field Developed Solution (FDS) Support Guide- Professional Services Field Developed Solution Support Guide

Product Availability and Support Schedule - List the current support status of Micro Focus products by version and platform.

Request Latest Version - Submit a request for a product upgrade.

Unix/Linux Product Matrix - A reference of the current release levels for all products on Unix/Linux.

Value Assurance - Augmenting your Solution Teams with our Subject Matter Experts


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