Quality Manager - Release Notes - 6.0.1

April 08, 2009

1. System Requirements

Web Server

Operating System


Windows Server 2003 SP2, R2 with SP2. Required Components/Roles:

  • Application Server Console


  • Internet Information Services

  • Active Server Pages

Windows Server 2008 (for new installations). Required Components/Roles:

  • Application Server and Web Server Role

  • Web Server Support

  • ASP and required features and services

Windows Server 2008 Web Edition. Required Components/Roles:

  • Web Server Role


  • ASP and required features and services

A full installation of the Windows 2008 Web/Standard/Enterprise Server is required. Quality Manager is not supported on Windows 2008 Server Core.

Internet Information Server (IIS) 6.0, or

Internet Information Server (IIS) 7.0

Microsoft Office Web component version 11.0 (owc11.exe). Microsoft Office Web components from the Changepoint product media must be installed on the Web Server in order to view the graphic dashboard components.

MS-XML 4.0, 4.0 SP2 or MS-XML 6.0 The MS-XML parser must be installed on all servers.

Microsoft .NET Framework 2.0 SP1, 3.0 SP1 or 3.5.

Database Server

Operating System


Windows Server 2003 SP2, R2 with SP2, or

Windows Server 2008 (for new installations)

SQL 2005 Standard and Enterprise edition SP2, or

SQL 2008 Standard and Enterprise edition

Note: Upgrading to Quality Manager from previous versions of Quality Manager is not supported on SQL Server 2008. However, the upgrade can be performed on SQL Server 2005 and the Quality Manager database ported over to SQL Server 2008.
  • Size of SQL Server Database: Approximately 150 MB to start.

MS-XML 4.0, 4.0 SP2 or MS-XML 6.0 The MS-XML parser must be installed on all servers.

Microsoft .NET Framework 2.0 SP1, 3.0 SP1 or 3.5.

SQL Server 2005 and SQL Server 2008 must be installed with the default collation setting regardless of the language chosen for the server installation: SQL_Latin1_General_Cp1_CI_AS.

SQL Server Integration Services must be selected when you install SQL server.

TCP/IP Protocol should be enabled in the SQL Server network configuration. If Windows Firewall is enabled, it should be configured to allow connections to the SQL server.

Client Machine

Operating System



Microsoft Windows XP SP2, SP3 or Vista SP1.

The Quality Manager applications have been optimized for standard size fonts (8 to 10 pt.). Large font settings are not supported. For Quality Manager, System Manager and Report Designer, the minimum supported resolution is 1024 x 768 (normal size 96 DPI).

  • 300 MHz 32-bit (x86) processor

  • 256 MB of system memory

  • 2 GB of available hard disk space

  • 1 GHz 32-bit (x86) or 64-bit (x64) processor

  • 512 MB of system memory

  • 2 GB of available hard disk space

Microsoft Internet Explorer 6.0, SP1, SP1a, or SP2, or

Internet Explorer 7.0, or

Internet Explorer 8.0 - Quality Manager supports Internet Explorer 8.0 in “EmulateIE7” mode.

MS-XML 4.0, 4.0 SP2 or MS-XML 6.0.

Microsoft Office Web component version 11.0 (owc11.exe)

Microsoft .NET Framework 2.0 SP1, 3.0 SP1 or 3.5.

Note: All workstations accessing Quality Manager users must have MS-XML 4.0 or 4.0 SP2 or 6.0 installed. The XML Parser is a requirement for reporting and other Quality Manager functionality. A version of the parser is installed with Internet Explorer, but the version should be verified with the user installation. Users will experience problems in the areas of tree views, expenses, and resource searching if the correct version is not installed.

Installing SQL Server

Before installing SQL Server, create a Domain account with Local Administrator rights for the computer on which the SQL Server is being installed. This Domain account must be used to install and run SQL Server Service and Analysis Services. Instructions for installing SQL 2005 Server and SQL Server 2008 can be found on the http://msdn.microsoft.com website.

  • For SQL Server 2005 instructions, click the Library tab on the website and expand the tree view as follows:

    MSDN Library > Servers and Enterprise Development > SQL Server > SQL Server 2005 > Product Documentation > SQL Server 2005 Documentation > SQL Server 2005 Books Online > Installing SQL Server 2005

  • For SQL Server 2008 instructions, click the Library tab on the website and expand the tree view as follows:

    MSDN Library > Servers and Enterprise Development > SQL Server > SQL Server 2008 > Product Documentation > SQL Server 2008 Books Online > Getting Started > Initial Installation

Single Server Configuration

The Single Server configuration can be deployed on the following Windows Operating System and SQL Server combinations (32 bit only):

  • Windows 2003 Server SP2, SQL Server 2005 SP2

  • Windows 2003 Server SP2, SQL Server 2008

  • Windows 2008 Server, SQL Server 2005 SP2

  • Windows 2008 Server, SQL Server 2008

Split Server Configuration

For Split Server configuration the following Windows Operating System and SQL Server versions are supported:

Web Server (32-bit only)
  • Windows 2003 Server SP2

  • Windows 2008 Server Web/Standard/Enterprise

Database Server (32-bit or 64-bit)
  • Windows 2003 Server SP2, SQL Server 2005 SP2

  • Windows 2003 Server SP2, SQL Server 2008

  • Windows 2008 Server, SQL Server 2005 SP2

  • Windows 2008 Server, SQL Server 2008

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2. What's New

This section describes the new features available in this release.

Launching QADirector Reports

When a Quality Manager project is linked to a QADirector project, open a project in Quality Manager, click Actions>Reports>(QADirector site name) Reports to open a QADirector project and review its reports.

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3. Technical Notes

This section includes technical information that may affect how you use the product.

Setting the System time for Compuware User Administration

The system times for Quality Manager and the Compuware User Administration server must be set to a difference of less than or equal to 24 hours so you can create users in Quality Manager for the Compuware User Administration application.

Creating a User in Compuware User Administration and Quality Manager

If a user with Administrator permission is created in Compuware User Administration (CUA), the user can not be created in Quality Manager. This Administrator is a reserved user in Quality Manager and an error will occur in CUA. If you attempt this assignment, you will not be able to delete the user from CUA. The same applies if you attempt to create users named "default", "unassigned", "ovguestuser", or "ov_admin".

Deleting a Compuware User Administration User Mapped to a Quality Manager User

Attempting to delete a CUA user who is assigned to Quality Manager (but not mapped to a Quality Manager user) results in a yellow flag to indicate pending work on the Quality Manager user. However, when the CUA user is mapped to an existing Quality Manager user, the CUA user is not yellow flagged, but deleted.


The documentation covers all features of , many of which may not be available with Quality Manager. Additional features of can be enabled by contacting your Compuware account manager.

CD Installation Package Available

A CD formatted version of the Installation Media is available as an alternative installation method. The CD packaging includes the following disks:

  • Quality Manager - Disk 1*

  • Quality Manager - Disk 2*

  • Quality Manager - Disk 3*

  • QADirector

  • Optimal Trace

  • TestPartner

  • TrackRecord

Note: *CD installation of Quality Manager requires all three disks to be copied to, and executed from, the hard drive of the target machine.
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4. Known Issues

Compuware User Administration
Launching the CUA Import Utility

Launch the CUA import utility from the directory it was installed. The default directory is C:\Program Files\Common Files\Compuware\CWJBoss2.2\cuaimport. The link from the start menu gives an error in some environments.

Active Directory Import Utility Issues

When using the CUA Active Directory Import Utility, users may experience the following problems. Please contact Compuware Customer Support Team to solve these issues.

  • Users receive an error about "typeInitializationError" on a supported windows platform with an unsupported "Standards and Formats" configuration, such as "German (Germany)".

  • Users receive an error about the provided Active Directory credentials don't have Domain Rights in non-English OS.

  • All of the domain groups show their users in the Import Utility except for the "Domain Users" group. Thus, users in this built-in special group can't be imported to CUA.

Launching QADirector Reports from Quality Manager

When QADirector reports are being called in the Quality Manager project context and the QADirector database is configured to an Oracle migrated database, the login is treated as if NTLM is checked in QADirector. It tries to login as the first user in the Users table of the database. If that user has clients associated with it, it will log in as that user. If no clients are assigned to that user, a dialog displays giving the appropriate message. Selecting Yes on this dialog box resumes normal login. No does nothing.

Rebooting the Quality Manager Web Server

If the Quality Manager web server is rebooted, restart the Compuware QADirector Subscriber window service on the connected QADirector web servers. To start this service:

  1. Go to My Computer>Manage>Services and Applications>Services.

  2. Select Compuware QADirector Subscriber.

  3. Restart using right click properties.

Printing from Internet Explorer 7.0

Internet Explorer 7.0 contains enhancements to printing capabilities. These changes will impact the display within (such as font being smaller than with previous versions of Internet Explorer).

Solution: Download Security Update for Windows Internet Explorer 7 (KB933566) which resolves this known issue on the client workstation. This hot fix is bundled in MS07-033.

Note: For a full listing of known issues for 12 series releases, including known issues fixed in this current release, please refer to the 12 Series Caveats, Warnings, and Known Issues document that is available through the Client Portal in the 12.0 Team Folder or through your Client Manager or Client Services representative.
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5. Getting Help

At Compuware, we strive to make our products and documentation the best in the industry. Feedback from our customers helps us maintain our quality standards.

Go to http://frontline.compuware.com to access online customer support for Compuware products. You can read or download documentation, frequently asked questions, and product fixes, or e-mail your questions or comments. In the Log In section, enter your login ID and password and click Login. If you are a first-time visitor, click Register to receive your free password to access FrontLine. After completing the registration form, your login ID and password are e-mailed to you and your account is activated.

If you need support services, please obtain the following information before calling Compuware's 24-hour product support hotline:

  • The name, release (version), and build number of the product. The name and release are on the covers of the product documentation.

  • Installation information, including installed options, whether the product uses local or network databases, whether it is installed in the default directories, whether it is a standalone or network installation, and whether it is a client or server installation.

  • Environment information, such as the operating system and release on which the product is installed, memory, hardware/network specifications, and the names and releases of other applications that were running.

  • The location of the problem in the product software, and the actions taken before the problem occurred.

  • The exact product error message, if any.

  • The exact application, licensing, or operating system error messages, if any.

  • Your Compuware client, office, or site number, if available.

Compuware Customer Support
Compuware Corporation
One Campus Martius
Detroit, MI 48226-5099
Toll free: 800-538-7822