To process test results, the SilkTest Intelligent Assistant uses a default set of four state/reason code pairs that correspond to the four general states defined by the default workflow for bugs.
Procedure To view these default states and reason codes.
1 Go to Configuration/Intelligent Assistant.
2 Customize mapping between general bug states and specific Issue Manager codes.
If the default workflow for issues has been customized, the states and reason codes used for results processing must be customized, too. For example, if the administrator changes the default workflow so that issues claimed to be fixed are assigned a state of Unreviewed, he must also change the state entry for Bugs Claimed to Be Fixed But Not Tested Yet from QA-Ready to Unreviewed.
Terminal states: In addition to the issue states and reason codes specified on the SilkTest Intelligent Assistant page, SilkTest Intelligent Assistant also uses the terminal states defined for the issue workflow.
Terminal states are defined on the Workflows page (see “Customizing Workflow States”). The default terminal state is Closed.