The key issue-processing tasks involve finding information about an issue based on its number, the inbox to which it is assigned, or other specific criteria. Issue processing may also involve taking actions on issues via the available buttons.
Your Issue Manager administrator grants security privileges and permissions that determine the tasks that you can perform and the actions that you can take on issues.
Available actions for existing issues
When the Issues details page displays an existing issue, the list of buttons on the right serves as a menu of available actions that can be performed on the issue. The button list varies based on the state of the issue and your assigned privileges.
Here is the complete list of default actions that can be taken on existing issues:
Note See “Taking Action on Issues” for details on applying these actions.
• Accept - Indicates that the enhancement or documentation issue described in the issue has been approved for future development.
• Add Comment - Displays a dialog in which you can type a comment about the action you are taking on the issue.
• Add Workaround - Indicates that the issue will not be fixed right away, but that a workaround will be documented.
• Already Done - Indicates that the issue has already been fixed.
• Arbitrate - Indicates that there is disagreement about the issue state and that Development, Documentation, or QA need to discuss the issue to determine its disposition. The issue remains in the QA user’s inbox.
• As Designed. - Indicates that the issue is not in fact a bug because it works as it was designed to work.
• Cannot Do - Indicates that a requested enhancement cannot be implemented.
• Cannot Fix - Indicates that fixing the issue is either too risky or too time-consuming.
• Confirm as a Bug - Specifies that the current issue is in fact a software bug or documentation issue that needs to be fixed.
• Copy to Project - Enables copying of the issue from one project to another. All customers, attached files, and testcases are copied along with the issue. Notifications are not copied. This action opens a dialog in which you can select a target project. Click OK to activate the selected project and open the New Issue view with the value of the source issue selected. When mandatory values in the source issue don’t exist in the target project (e.g., a specified product has not been configured for the project), you are required to select an alternative for the missing value before you can save the issue.
• Defer It - Indicates that action on the issue will be deferred for the current release, but will be considered for a later release.
• Edit - Enables the drop-down lists, synopsis, and tab fields in the issue page for editing.
• Fixed - Indicates that the issue has been fixed. You must specify the build or release in which the issue has been fixed.
• Implemented - Indicates that the enhancement has been implemented.
• Mark as Duplicate - Marks the current issue as a duplicate of another issue in the system. Specify the issue number of the matching issue (which will remain open).
• Need More Info - Indicates that Development needs more information about the issue from QA. Perhaps the bug cannot be reproduced or the description is not clear.
• No Longer an Issue - Indicates that the issue is outdated. Perhaps new functionality or another bug fix has resolved the issue.
• Not a Bug - Indicates that the current issue is not a bug, but rather that the reporter of the issue misunderstood functionality.
• Not Reproducible - Indicates that the issue (i.e., bug) cannot be reproduced.
• Reassign - Enables you to assign the current issue to a different inbox.
• Reject - Indicates either:
- The issue is fixed, but cannot be verified and is, therefore, rejected.
- The requested enhancement in the issue has not been approved.
• Reopen Bug - Indicates that QA has reopened the issue. Perhaps the issue was fixed in a previous build and has been reintroduced in a later build.
• Verify - Indicates that the issue has been fixed and accepted as fixed.
You can print the following information from Issue Manager:
• All information about a particular issue (printer icon on the toolbar)
• Inbox contents (printer icon at the far right on the workflow bar)
• Reports (see “Generating Reports & Queries”)
• Charts (see “Printing charts”)
Procedure To print the details of an issue:
1 With an issue selected, click the Print icon on the toolbar.
2 The issue data is displayed in a new window in printable format.
3 Your system’s Print dialog is also displayed. Configure print settings as necessary and click OK to print the information.