Issue Manager utilizes a project-based workflow. Only those issues that are associated with the active project can be viewed or processed. You must select a project (via the Projects unit) before you can gain access to individual issues. The selected project remains the default selected project each time you access Issue Manager, until you select an alternate project to work with, at which point the newly selected project becomes the default.
In addition to the management of users and other administration tasks, Issue Manager’s repository is shared with the SilkCentral repository. Issue Manager projects are also created, configured, and managed via the SilkCentral Administration module (Administration/Projects). This enables complete integration of Issue Manager projects with Test Manager projects. Issue Manager projects can however remain standalone—entirely independent of Test Manager. See the SilkCentral Administration Guide for details on creating, configuring, and managing projects.
When using Issue Manager in conjunction with SilkCentral Test Manager, projects may contain numerous elements in addition to issues, including requirements, test definitions, execution definitions, and SilkPerformer projects. See the SilkCentral Test Manager User Guide for details on these elements.
Copying issues between projects
You can copy an issue from one project to another. All customers, attached files, and SilkTest testcases are copied. Notifications are not copied. See the SilkCentral Administration Guide for detailed information about copying projects.