One means of getting information about the status of particular issues is to write your own query and run it periodically, but this approach can be time-consuming. You can get more timely information using email notification.
With email notification, you can instruct Issue Manager to notify you or others in your organization automatically when events of interest occur, such as when an issue changes status.
What are email notification rules?
Issue Manager users can have email sent to them whenever the following events occur:
• An issue is reassigned to another inbox.
• An issue moves from one workflow state to another (e.g., from Unreviewed to Dev-Ready.
• Any change is made to an issue that generates a new entry in the issue’s history (e.g., the component against which the issue is reported has changed).
• Any other special event that you define (e.g., Technical Support wants to receive email when a particular bug is fixed).
The events listed above are referred to as rules. The first three rules are predefined in Issue Manager and cannot be modified. You may define as many additional rules for special events as you want.
An email trigger is a mechanism that causes Issue Manager to send mail whenever a certain event occurs to an issue. A trigger consists of an email notification rule that specifies an event, the sender and recipients of the email, the message body, and an optional subject line, introduction, and trailer.
Users must apply a trigger to each issue they’re interested in. Only users with the Email notification issue triggers privilege can add triggers to individual issues.
To view an issue’s triggers, look at the Notifications tab of the issues’s Issue Details page.
Triggers can also be systemwide
Rules can also be used in triggers that apply to all issues in the database; these are systemwide triggers. See “Managing Systemwide Triggers” for details.
Only users with the Email notification rules and systemwide triggers security privilege can add systemwide triggers.
After defining rules and triggers, as described in this chapter, ask your database administrator to enable the email notification feature.