Issue Manager allows you to change the appearance and behavior of the New Issue page and the Issue Details page for an existing issue. For example, you might want to make a field label more relevant for your organization (e.g., Build rather than Release).
Changes you make to the labels on the Issue Details pages are propagated to most other pages and dialogs invoked via Issue Manager’s Customization unit.
What you can customize
Issue Manager allows you to make a number of changes to the Issue Details page. You can:
• Edit the labels and modify the properties of the fields that specify basic information about an issue (e.g., you might want to change the label Synopsis to Summary).
• Edit the labels of the fields in the Automatic Fields group box.
• Edit the tab labels.
• Define fields on Custom Tab 1 and Custom Tab 2. You can modify or delete these fields or add your own. By default, Custom Tab 1 contains four fields.
The following tables describe where to look for information related to customizing a field label and field contents:
Standard issue fields
|
Name |
Edit field label? |
Customize field properties? |
|
Issue Type |
“Customizing Fields & Tab Labels”
|
Yes. |
|
Product |
Yes. See SilkCentral Administration Guide | |
|
Release |
Yes. See SilkCentral Administration Guide | |
|
Platform |
Yes. See SilkCentral Administration Guide | |
|
Component |
Yes. See SilkCentral Administration Guide | |
|
Severity |
Yes. See SilkCentral Administration Guide | |
|
Synopsis |
No. Users fill in the synopsis. |
|
Name |
Edit field label? |
Customize field properties? |
|
Issue Number |
|
The issue number can’t be customized. |
|
Assigned To |
Yes. See “Routing Rules”. | |
|
State |
Yes. See “Customizing Workflow States”. | |
|
Reason Code |
Yes. See “Reason code”. | |
|
Action Release |
Yes. See SilkCentral Administration Guide |
Tabs
|
Name |
Edit tab label? |
Customize fields on tabs? |
|
Description |
|
No. Users fill in the Description tab |
|
History |
No. Issue Manager fills in the History tab, but you can customize the Action column. See “History Action Code”. | |
|
Customers |
No. Users can take the predefined Add Customer action. | |
|
Attached Files |
No. Users can take the predefined Add Attached File action. | |
|
Testcases |
No. Users can take the predefined Add Testcase action. | |
|
Notifications |
No. Users can take the predefined Add Notification action. | |
|
Custom Tab |
Yes. See “Creating Custom Tabs & Fields”. |