Note You need the Email notification rules and systemwide triggers security privilege to add, edit, or delete email notification rules.
Adding, editing, & deleting email notification rules
Procedure To add, edit, or delete an email notification rule:
1 Go to Configuration/Notification Rules.
2 Based on the task you wish to perform, proceed as outlined below:
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If you want to |
Then |
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Click the Add Rule button. The New Notification Rule dialog is displayed. Proceed with step 3. | |
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Predefined rules cannot be edited. | |
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Predefined rules cannot be deleted. | |
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Edit a rule you’ve created |
Click the Edit icon (in the Actions column) of the rule you wish to edit. Proceed as explained in step 3. |
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Delete a rule you’ve created |
Click the Delete icon (in the Actions column) of the rule you wish to delete. Click OK on the confirmation dialog to execute the deletion. |
3 Specify or modify the following properties on the New Notification Rule dialog:
• Rule Name Required unique name, up to 30 characters. Make the name as descriptive as possible, as users assign rules by name.
• Description Optional description of the triggering event, up to 250 characters.
• WHERE clause Required SQL WHERE clause that specifies the triggering event, up to 250 characters. Do not type the WHERE keyword.
4 Click OK to save your settings, or Click Cancel to exit without saving.
What to do after defining rules
Once you have defined rules, make sure that you:
• Specify email addresses for all users - To make use of email notification, a user must have a valid email address specified in his or her user account. For information about editing user accounts, see “Setting Up User Accounts”.
• Have your database administrator enable email notification - Once the feature is enabled, the Notifications tab appears on the Issue Details page.
• Educate your users - Inform your users as to the rules that are available, and what each rule accomplishes. Users can view the rules by selecting Configuration/Notification Rules.