Issue Manager report templates can render report data into custom formats that meet your specific needs. Templates can take the form of MS Excel spreadsheets, BIRT RCP Designer templates, XML, or CSV files. Templates can be created from scratch and uploaded, or you can download and edit existing templates.
Issue Manager’s Report tab (see “Reports”) allows you to select a default renderer for each report. A drop-down list on the Report tab provides a selection of all available report templates.
Customizing BIRT report templates
With BIRT RCP Designer, you can customize Issue Manager’s pre-installed report templates and create custom report templates; see the SilkCentral Administration Module documentation and BIRT RCP Designer online help for details, or speak to your system administrator. Modified report templates can be uploaded via the Upload link on the Report tab.
Downloading and editing templates
Procedure To download an existing template for editing:
1 In the Reports directory tree, select a report that utilizes the template you wish to modify.
2 From the Properties tab, click the Download link of the template you wish to download.
Here are details about the available template formats:
MS Excel
You receive an MS Excel file with a sheet named DATA that contains the
data (e.g., in CSV format). This is the only affected sheet in the template,
so you can specify information in adjoining sheets (e.g., diagrams).
BIRT report template
You receive the report data as a BIRT report template.
CSV (Comma Separated Values)
You receive the report data as a CSV file. Depending on your local settings,
you will receive ‘,’ or ‘;’ as the delimiter character. The date is also
formatted based on user settings.
XML
You receive the report data as XML. The advantage of this approach over
CSV is that you retain all subreport data.
Accessing data outside of Issue Manager
You can call a specific URL that offers the report data using the following
format:
http://server/servicesExchange?hid=imReportData&userName=<username>&passWord=<password>&reportFilterID=<ID of the report>&type=<csv|xml>
3 Once you’ve saved the template to your local system, modify it as required. Once complete, upload it via the Upload link on the Report tab.