The fields on the Issue Details page have properties that determine their appearance and usage. For example, the properties specify the field’s label and control type (e.g., is the field a check box or a text field?). You can view and edit the properties for a field on the Edit Field Properties dialog (Configuration/Standard Issue Fields)
The text of the field label, up to 20 characters. Add a colon if you want to separate the label from its associated contents. Special characters are not allowed.
Active only when user-defined fields are created. Type of control can be Checkbox, Textfield, or Popup List.
Case Mapping
Active only when the control type is Textfield. Determines the case of the characters that a user enters into a text field. Available values are Upper, Lower, and None.
List Name
Active only for user-defined popup lists. Select the name of the custom list that defines the values for this popup list. For information about defining or editing a list of values, see the SilkCentral Administration Guide.
Mode
Describes the role of the field when a user reports a new issue.
|
Value |
Meaning |
|
Required |
Must have a value |
|
Optional |
May have a value or may be blank |
|
Read-only |
Cannot be edited |
Group Permissions
Active when mode is Required or Optional. Permissions defines which groups can enter a value in this field. Values are All and Selected.
• All gives permission to all groups.
• Selected restricts permission to the groups you choose from the list box. When the field is required or optional and permission is restricted to selected groups, the field is read-only for all remaining groups.
Remember Value from Last Issue Entered
Select this check box to have the Issue Details page display the last chosen value. For example, assume that this check box is selected for the Product field. When a user reporting an issue first picks a value from the Product drop-down list (for example, QA Partner), that value is preserved, so that the next time the user reports an issue, the Product field displays QA Partner by default.
Mode
Describes the role of the field when a user edits an existing issue.
|
Value |
Meaning |
|
Required |
Must have a value |
|
Optional |
May have a value or may be blank |
|
Read-only |
Cannot be edited |
Tip A check box cannot be a required field. If you need a field to be required, consider defining it as a popup list with two opposite values, such as Yes and No.
Group Permissions
Active when mode is Required or Optional. Permission defines which groups can enter a value in this field. Values are All or Selected.
• All gives permission to all groups.
• Selected restricts permission to the groups you choose from the list box. When the field is required or optional and permission is restricted to selected groups, the field is read-only for all remaining groups.