FAQs on Micro Focus License Verification
What is Micro Focus’ license verification policy?
Micro Focus’ license verification policy is governed by the principles set out in
Micro Focus’ License Compliance Charter which can be read
Micro Focus takes the protection of its intellectual property very seriously. It
has invested heavily in its products, through development and acquisition and has
a responsibility to its shareholders to protect the value and integrity of its intellectual
property and manages its licensing through license agreements with its customers.
Along with other leading software suppliers, Micro Focus has developed a License
Verification policy to assist in protecting its intellectual property.
If Micro Focus becomes aware that a customer may have or be at risk of having a
licensing issue it will write to the customer explaining that there may be a licensing
issue and requesting the provision of deployment, usage and other relevant information
as required under the license agreement. This may be requested in the form of completion
by the customer of a license verification questionnaire, an assessment by a Micro
Focus representative, a mutual system review and/or an onsite data collection performed
by a Micro Focus or third party auditor.
If a license issue is discovered, Micro Focus will propose a resolution to enable
the customer to obtain the correct licenses. Micro Focus’ Global Compliance Team
is committed to working with customers to resolve any licensing issues quickly,
amicably and commercially, with minimum disruption to our customer’s business. We
expect to resolve issues within 30 days of first contacting a customer. In return,
we expect our customers to co-operate with us by providing complete information
and to resolving identified licensing issues promptly.
What causes licensing issues of Micro Focus' products
Licensing issues can happen unintentionally. Micro Focus does understand that mergers
or acquisitions within our customer organisations, changing deployment practices,
lack of license management and simple misunderstandings about license requirements
typically cause questions or concerns about whether an organisation is correctly
licensed. We welcome our customers letting us know of any licensing issues they
anticipate or come across so that they can be resolved swiftly.
Examples of causes of licensing issues:
- Mergers or acquisitions within customer organisations (Micro Focus’ licenses are
not freely transferable)
- Users not ensuring they know the detail of applicable licensing terms
- Users assuming that old End User License Agreement terms apply to later products
(just as our products evolve, so too do Micro Focus’ licensing models need to change
from time to time).
- Change of use (for example, starting batch or online use) by the user of Micro Focus’
- Change of hardware environment (for example, increased CPU/core count)
- Change of people/knowledge base within customer organisations
- Deployment outside of the licensed territory
- Deployment or use by third parties.
- Implementing new applications (purchase of application licenses without obtaining
any or sufficient deployment licenses)
- Installation of unlicensed software
How will Micro Focus work with us on licensing issues?
Micro Focus takes a firm and fair approach to resolving licensing issues with customers
in a consultative manner. Micro Focus’ license verification process supports customer
understanding of license options and helps to identify and resolve licensing issues.
Customers can read more about the license verification process here.
How long will a license verification process take to assess use and resolve any issues?
If Micro Focus identifies an apparent licensing issues situation, it will write
to the customer explaining that Micro Focus believes there may be an issue and will
expect to resolve any licensing issue within thirty days. Further details of the
stages involved in the license verification process can be found
Who can we contact for help?
You can request support at any time via email to
email@example.com. Customers who are engaged in a license
verification process may escalate their concerns within the Micro Focus organization
by contacting Micro Focus’ Global License Verification Director in the first instance
(firstname.lastname@example.org), President of Sales
or Chief Operating Officer.