My Incidents

The "My Incidents" sections are those where you are interacting directly with Micro Focus staff to resolve an issue.  This includes reporting new incidents or tracking the status of any incident.

Defect Status - Once a problem has been reported to SupportLine, and it has been determined to be a product defect, it is turned over to Development to resolve and fix in a future update. Defect status will allow you to see the status of the fix being provided by Development.

Suggestion Box - Submit a request for new features in an existing product.

Report an Incident - Used to report a technical product problem to SupportLine.  The problem ("incident") will be automatically directed to your local SupportLine office, where it will be handled in the same priority as a phone call to SupportLine.

Incident Status - Used to view your reported incident, when the incident number and status are known.

My Open Incidents - "Single click access" to all of your current Open incidents, which are any incidents which are not in "Closed" status.

My Incidents - "Single click access" to all of your reported incidents, in any status, including New, Open, Pending and Close

My Company Incidents - "Single click access" to all incidents reported by anyone in your company.