Notes
Slide Show
Outline
1
Basic Use - Connecting to SupportLine
2
SupportLine site Navigation
3
Four main functional sections
4
Login/Logout – Customer Profile Details
5
Self Service
6
Assisted Services
7
Knowledge Base
8
Restricted access requiring Login
9
Auto Login
10
The SupportLine site can be used to:
  • Maintain your Customer Profile/Product Details
  • Resolve technical issues
  • View archived Third Thursday Web Cast Presentations
  • View archived Developer Forum Web Cast Presentations
  • Request a License Key
  • Request a Product Update
  • Register to receive the Newsletter/View current and past Newsletters